Culture Components - Language

Organisations can have specific terminology, which can carry different meanings depending on the culture. At a basic level, this relates to homonyms—words that are spelled the same but have different meanings. For instance, the word bat can refer to a baseball bat or a flying nocturnal animal. In education, a common example is the term outstanding, which may imply excellence or an incomplete task.

For school leaders, the precise use of language is especially significant in shaping organisational culture. Ambiguity in terminology can lead to misinterpretations, particularly in areas such as performance expectations, safeguarding, and behaviour management. In staff training, for instance, a shared understanding of key terms is crucial to ensuring consistency in practice. How often has professional development been delivered in schools, only for each participant to walk away with a slightly different interpretation? Clarity in language fosters a shared vision and coherence across the school, reinforcing core values and expectations.

In the classroom, language plays an equally vital role in supporting learning and behaviour. Teachers often use specific instructional terminology, and without clarity, students may misinterpret what is expected of them. For example, the phrase work independently could mean working alone without speaking to some students, while others may interpret it as working without direct teacher support but still collaborating with peers. Similarly, behaviour expectations must be explicitly defined to ensure consistency—what one teacher means by listening might differ from another’s interpretation, leading to confusion for students moving between classes.

When leaders and teachers establish a common language, it not only improves communication but also strengthens the sense of belonging and direction within the school community. In turn, this consistency supports a positive, well-aligned school culture where both staff and students work towards shared goals with a unified understanding.